Archive for the 'Photoshop “Issues”' Category

Aug 17, 2006

Photoshop 9.0.2 Update-Update About 10.3.x Mac

As noted on the Mac Photoshop User to User forums (see original thread) there seems to be a reproducible issue with the Photoshop CS2 (9.0.2) update when installed on Mac systems running 10.3.9. The problem seems to cause an immediate crash when trying to print from Photoshop 9.0.2.

According to Dave Howe from Photoshop Q&E, they are able to reproduce the problem and engineering is looking into the problem. Adobe may be pulling the Mac 9.0.2 Update to fix the issue with system 10.3.x. There does not appear to be any issues when using Photoshop 9.0.2 to print under 10.4.x.

Note: if you have 10.3.x you may need to re-install Photoshop CS2 (9.0.0) and do the 9.0.1 update until the issue is resolved. The 9.0.2 update is still only available via Adobe Updater and is not yet posted as a download.

The Windows version of the 9.0.2 updater does not seem to have any problems reported as yet.

Aug 16, 2006

Photoshop 9.0.2 Update Via Adobe Updater

Photoshop CS2 (9.0.2) is now available via Adobe Updater-accessed from within the application. So far, no stand alone updates have appeared on either the Mac Photoshop Updates or Windows Photoshop Updates pages nor the New Downloads.

Jun 27, 2006

Mac OS X 10.4.7 released, fixes Photoshop 9.0.1 printing issue

Apple has released Mac OS X version 10.4.7 and included fixes are a fix for the Mac printing issue from Photoshop 9.0.1 as well as issues relating to saving files to AFP mounted volumes.

Jun 12, 2006

Photoshop CS2 crashes when you start or when you open or save an image (Mac OS X v10.3 and v10.4)

Source: Photoshop Support Knowledgebase

Issue: When you start Adobe Photoshop CS2, or when you open or save an image, the application crashes, freezes, or quits with the error message, “The application Adobe Photoshop has unexpectedly quit.”

Jun 12, 2006

Slow performance and screen redraw problems in Photoshop (CS2 on Windows)

Source: Photoshop Support Knowledgebase

Photoshop CS2 runs extremely slowly, or it slows suddenly and appears to freeze under Windows.

Jun 1, 2006

Apple QuickTime 7.1.1 fixes Mactel installer freeze

Apple has updated QuickTime to version 7.1.1, addressing the issue that caused the Photoshop and Creative Suite installers to freeze on Mactel systems.

You can download the update from the QuickTime download page, or via the Software Update utility.

May 24, 2006

Photoshop 9.0.1 Mac Printing Issue

On the Adobe Photoshop Mac User to User forums, a poster (see original thread by Morgan A Anderson) complained that certain colors would produce posterization in prints after updating to Photoshop 9.0.1 when printing from Mac OS X 10.4.6.

May 24, 2006

Creative Suite 2 and QuickTime 7.1 bug on Mac-Intel

According to a story in Macworld, the recent QuickTime 7.1 update is causing issues for users trying to install the Adobe Creative Suite 2 (and point products) on Mac-Intel machines.

May 22, 2006

Photoshop CS2 is extremely slow

Source: Adobe Support Knowledgebase

Issue: Adobe Photoshop runs extremely slowly.

May 22, 2006

Can’t open images larger than 2 GB (CS2)

Source: Adobe Support Knowledgebase

Issue:When you try to reopen an image larger than 2 GB in Adobe Photoshop CS2, you receive one of the following error messages:

– “Could not complete your request because of a disk error.”

– “Could not complete your request because the selected pattern is not available.”

– “Could not complete your request because an unexpected end-of-file was encountered.”

May 22, 2006

Program Error when accessing File Info in CS2

Source: Adobe Support Knowledgebase

Issue: A program error occurs in Adobe Photoshop CS2 when you save a TIFF file or open File Info for a TIFF image created by´┐Żcertain cameras or scanners.

May 17, 2006

Photoshop CS2 (9.0.1) Update Issue (Win)

From the Adobe Photoshop Windows User to User Forums comes a report that the 9.0.1 update for Windows effect mouse clicks on menus in some cases. Menues require an extra click to regain focus from non-maximized document.

May 15, 2006

Photoshop CS2 updated

Adobe Photoshop CS2 (aka version 9.0.0) has a new update available for download to update Photoshop 9.0.0 to 9.0.1.

The updates are now available for downloading-the Mac version is here and the Windows version is here.


Apr 24, 2006

Photoshop crashes when you save files to a network volume (CS and CS2 on Mac OS X v10.4.6)

Source: Adobe Support Knolwedgebase Document 333037

Issue: When you save a PSD/PSB or TIFF file to a server or network volume, Adobe Photoshop quits.

Editor’s Note: this issue was addressed in a previous PSN Article

Apr 14, 2006

Disable VM Buffering plug-in fix for OS X over 4 gig ram issue

The Disable VM Buffering plug-in can be installed to eliminate pauses during painting on Macintosh machines with more than 4GB of physical RAM installed. It will have no effect on machines with 4GB or less of RAM. On machines with more than 4GB of RAM, it can eliminate pauses during painting operations at some cost in performance with very large documents.

Apr 12, 2006

Photoshop CS2 Crash when reading/writting to AFP Server

It’s been reported on both the Adobe Photoshop for Mac forums as well as on several other support sites-specifically MacInTouch that Apple OS X 10.4.6 update causes issues when reading or writing to and from servers running AFP (Apple File Protocol) particularly from within Adobe Photoshop CS2.

Mar 28, 2006

CMYK values of PANTONE swatches are different in Illustrator CS and Photoshop CS

Source: Adobe Support Knowledgebase
What’s covered:
PANTONE swatch overview
PANTONE swatches in Illustrator CS
PANTONE swatches in Illustrator CS2
PANTONE swatches in Photoshop CS and CS2
How to match Illustrator PANTONE swatches to Photoshop
How to match Photoshop PANTONE swatches to Illustrator

Mar 27, 2006

PANTONE Color Bridge library not available in Adobe Creative Suite applications

Source: Adobe Support Knowledgebase

Issue: Adobe Creative Suite applications include the older PANTONE Solid To Process library instead of the PANTONE Color Bridge library.

Solution: Download the PANTONE Color Bridge library and install it in Adobe Creative Suite applications.

Mar 16, 2006

Error “[Application] cannot be installed… Please install the BSD Subsystem.” (Mac OS X)

Source: Photoshop Support Knowledgebase

Issue: When you install Mac OS X, you receive the error message, “Adobe [application name] cannot be installed on this computer. Please install the BSD Subsystem.”

Mar 16, 2006

Required permissions for Photoshop CS2 on Windows XP

Source: Photoshop Support Knowledgebase

To install Photoshop, you must be logged in to Windows with Administrator rights. To use scratch disk files, ICC profiles, preferences files, and application files, you must have read and write access to the folders listed in the table below.

Mar 14, 2006

Error “Online Services encountered an error…” or “…problem with internet…” after you start Adobe Bridge 1.0.3

Source: Adobe Bridge Support Knowledgebase

Issue: After you start Adobe Bridge 1.0.3, you receive one of the following error messages:

– “Online Services encountered an error. The service will now be terminated or paused if possible (Error: )”

– “There was a problem with your internet connection. Please check that you are connected to the internet and try again.”

Mar 6, 2006

Photoshop CS2 pauses when you paint quickly (Mac OS)

Source: Photoshop Support Knowledgebase

Issue: When you paint quick strokes with the brush or other tools, Adobe Photoshop CS2 pauses for 5 to 20 seconds before painting your stokes to the screen.

Mar 6, 2006

Images printed to an Epson Stylus printer are too dark or have a magenta or green color cast (Photoshop CS2 on Windows)

Source: Photoshop Support Knowledgebase

Issue: When you print to an Epson Stylus printer such as the Photo 2200 (Photo 2100 in Europe), or the Pro 4000, colors may be too dark or have a magenta or green color cast.

Mar 1, 2006

Thumbnail previews of Camera Raw images do not display as expected (Adobe Bridge 1.0)

Source: Adobe Bridge Support

Issue: Thumbnail previews of Camera Raw images in Adobe Bridge 1.0 display too dark or too light.

Feb 23, 2006

Info palette numbers do not update or display when you move a curve point (Photoshop CS2 on Windows)

Source: Photoshop Support Knowledgebase

Issue: When you use the cursor keys to move a curve point in the Curves dialog box in Adobe Photoshop CS2, the RGB and CMYK numbers in the Info palette do not update or display.

Solution: Use the mouse instead of the cursor keys to change location in the image.