PhotoshopNews » Photoshop “Issues” http://photoshopnews.com The latest news about the top pixel wrangling application on the planet. Sun, 17 Jul 2011 17:19:47 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Adobe Releases Photoshop CS4 Update http://photoshopnews.com/2009/02/25/adobe-releases-photoshop-cs4-update/ http://photoshopnews.com/2009/02/25/adobe-releases-photoshop-cs4-update/#comments Wed, 25 Feb 2009 17:24:34 +0000 PSN Editorial Staff http://photoshopnews.com/?p=2983 Adobe Photoshop CS4 11.0.1 update – multiple languages

The Adobe® Photoshop® CS4 11.0.1 update addresses a number of issues discovered after Adobe Photoshop CS4 and Photoshop CS4 Extended (11.0) software were released. 

The most significant fixes in the Photoshop CS4 11.0.1 update include the following:

• A number of issues that could cause slow performance have been addressed. 
• Pen barrel rotation with Wacom tablets now works correctly. 
• Photoshop now correctly recognizes 3D textures edited by a plug-in. 
• The quality of the results of Auto-Blend Layers (Stack Images) has been improved. 
• A problem that could result in a crash when pasting formatted text has been fixed. 
• A crash that could result from a corrupt font no longer occurs.

ADDITIONAL NOTES
This updater will update only the retail version of Photoshop CS4 and not any prerelease (beta) versions. To confirm that the updater has run successfully, launch Photoshop and verify that the version number on the splash screen shows 11.0.1 and not 11.0. If it does not show 11.0.1, you may not have a retail version of Photoshop CS4. Contact your local Adobe retailer or visit the Adobe website to purchase one.

 

The Photoshop 11.0.1 update is available as a free download for existing Photoshop CS4 customers at http://www.adobe.com/downloads/updates/ or through the Adobe updater via the application itself. 

 

Direct links to the downloads are:
Macintosh
Windows

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Apple Posts 10.5.4 Update for Leopard http://photoshopnews.com/2008/06/30/apple-posts-1054-update-for-leopard/ http://photoshopnews.com/2008/06/30/apple-posts-1054-update-for-leopard/#comments Tue, 01 Jul 2008 03:44:32 +0000 PSN Editorial Staff http://photoshopnews.com/?p=2673 Apple has posted a new update, 10.5.4 for Leopard users that is stated to resolve an issue with saving and reopening Adobe Creative Suite 3 files on a remote server. This issue has resulted in corrupted Photoshop and InDesign files when documents have been saved over a network volume.

The update should show when running Software Update and is available as a stand alone installer from Apple Support Downloads. The stand alone installer is 88MBs while the combo installer is 561MB.

The 10.5.4 update also includes recent security updates as well general operating system fixes that enhance the stability, compatibility and security of your Mac. The 10.5.4 Update is recommended for all users running Mac OS X Leopard. Additional info about the update is here.

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Leopard 10.5.3 Save Problems from Photoshop http://photoshopnews.com/2008/06/02/leopard-1053-save-problems-from-photoshop/ http://photoshopnews.com/2008/06/02/leopard-1053-save-problems-from-photoshop/#comments Mon, 02 Jun 2008 15:09:47 +0000 PSN Editorial Staff http://photoshopnews.com/?p=2646 Mac Photoshop CS3 users who updated to Leopard 10.5.3 last week are reporting file corruption issues when saving files over the network to network mounted volumes. The issue seems to have come with the 10.5.3 update which updated certain network components. The issue seems to be related to a previous issue from January 2007 and the 10.4.5 to 10.4.6 update as outlined in this Adobe Tech document. The issue also appears to effect InDesign documents as well.

Adobe said it was looking into the matter but indications are that it’s an Apple issue to fix. Users report a work around by using the Save As command instead of simply saving over the remote file. It should be noted that Adobe doesn’t officially support opening and saving over a network and has long suggested copying a file locally and then moving it over the network.

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Recent Photoshop Support Center Issues http://photoshopnews.com/2008/04/18/recent-photoshop-support-center-issues/ http://photoshopnews.com/2008/04/18/recent-photoshop-support-center-issues/#comments Fri, 18 Apr 2008 18:27:10 +0000 PSN Editorial Staff http://photoshopnews.com/2008/04/18/recent-photoshop-support-center-issues/ Recently listed on the Photoshop Support Center are the following issues:

Error “Could not initialize Photoshop because the file is locked” on Mac OS 10.5 (Photoshop CS3 and Photoshop Elements 6)

Photoshop CS3, CS2, or Photoshop Elements fails to start after installing a scanner

Adobe Setup initializes then disappears in Creative Suite 3 or Photoshop CS3

Error “License has expired” when you start Adobe CS3 applications, including Design and Web Suites

Error “Installing Creative Suite 3 / Adobe Photoshop CS3 results in a conflict with Adobe Photoshop CS3″

Even small files take a long time to open or save (Photoshop, Illustrator, InDesign CS2 and CS3 on Mac OS)

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Smart filtering with the Lens blur filter http://photoshopnews.com/2007/11/28/smart-filtering-with-the-lens-blur-filter/ http://photoshopnews.com/2007/11/28/smart-filtering-with-the-lens-blur-filter/#comments Wed, 28 Nov 2007 13:33:45 +0000 Martin Evening http://photoshopnews.com/2007/11/28/smart-filtering-with-the-lens-blur-filter/ indola-03a-smalll.jpgindola-03-small.jpg

In Chapter 1 of my Adobe Photoshop CS3 for Photographers book, I provided a brief example of how one might apply the Lens Blur filter to a Smart Object in Photoshop CS3 and keep the background blur settings editable. However, it was pointed out to me just recently that the Lens Blur filter is actually disabled in CS3 when you seek to apply it to a Smart Object. This is one of those things that I failed to notice as I was finalizing the book and it seems that I am not the only author who got caught out by this late change to the program. Fortunately there is an easy remedy for accessing Lens Blur as a Smart Filter.

At first, disabling Lens Blur for Smart Objects seems like an odd thing to have done, because if you can use the Lens Blur to make a background go out of focus, you might well want the opportunity to re-edit those settings at a later date and work from an original, unblurred image – an ideal case for using Smart Filters. But then it was explained to me that one of the key features of the Lens Blur filter is its ability to reference an alpha channel and use this as a depth map to control the level of blurring across different parts of the image. This is indeed a useful feature, but it did have the potential to cause confusion when working with Smart Filters. Imagine you had applied the Lens Blur filter to a Smart Object layer and had referenced an alpha channel in the source document. If you were to later edit the alpha channel in the source document, the Smart Object layer would not register any change, no change that is until the next time you double-clicked to open the Lens Blur filter. Doing that would cause the smart filter to reference the alpha channel again and if the channel had been edited, you would only then see a new rendering of the Lens Blur filter. Figure 1 has a summary taken from chapter 1 of my book that shows the Lens Blur being used as a smart filter to blur the background in a photo.

indola-03.jpg

indola-03a.jpg

Figure 1. In this example I opened a raw DNG image as a Smart Object and added a normal pixel layer of a backdrop image, which I then converted to become a Smart Object layer. I then added a layer mask to reveal the model on the layer below. Once a layer or group of layers have been converted to a Smart Object, one can then apply Smart Filters. Here, you can see how I applied a Lens Blur filter to the Smart Object and applied a gradient to the Smart Filters mask to reveal some of the unsharpened detail in the original pixel layer.

Now to be honest, if you are the type of person who is inclined to use the Lens Blur filter with depth maps, you are probably going to be OK coping with anomalies like this. The good news is that although the Lens Blur has been disabled to get around Photoshop’s inability to ‘paramertize’ the depth map settings, there is a simple way to override this behavior.

How to enable the Lens Blur filter
Help is at hand though in the form of a script that you will find inside your Adobe Photoshop CS3 application folder. Here are the instructions you need to enable all filters:

browsescript.jpg

1. To enable Smart Filters for all plug-ins, go to the File ➯ Scripts menu in Photoshop CS3 and choose Browse…

scriptfolder.jpg

2. This will open a system navigation window and from there you will want to use the following directory path: Adobe Photoshop CS3 folder/Scripting Guide/Sample Scripts/Javascript and select: EnableAllPluginsforSmartFilters.jsx (shown here is the Macintosh navigation window, but the PC directory path is exactly the same).
enablefilters.jpg

3. Once you have located the EnableAllPluginsforSmartFilters.jsx script, you can click Load or double-click to run it, which will then show the Script Alert dialog. If you wish to proceed, click ‘Yes’ and the Lens Blur including all other filters will now be accessible for use as smart filters. If you want to turn off this behavior, run through the same steps described here and click ‘No’ when the Script Alert dialog shows.

The benefits and pitfalls of enabling all filters
Now that you can see how simple it is to enable all filters, it is tempting to leave this as the new default. Which you can do of course, but it is worth bearing in mind that it is not just the Lens Blur you are gaining access to, but all filters that were previously unavailable for use as smart filters. However, unlike the Lens Blur, some of these do not fit in well with a smart filter workflow.

Basically, smart filters are intended for use with value based filters only: things like the Add Noise or Unsharp mask filter. They do not work well with filters that use brushes, such as ‘Liquify’. With ‘all filters enabled’ you can add Liquify as a smart filter, but the usefulness of doing so is restricted to turning an applied Liquify filter on or off. For example, you won’t be able to tweak the Liquify settings. If you double-click a Liquify filter in a filter stack it will cancel the current liquify settings and reopen the Liquify dialog with it reset to show no adjustments. This is not exactly what you would expect to happen here, but it does at least allow you to experiment with various liquify treatments and use the History palette to compare different liquified versions of an image. Likewise, if you adjust any filters in a smart filter stack, these too will force the Liquify dialog to reopen, with everything reset again.

Third-party plug-ins
With third-party plug-ins, the same rules apply, except you will find that those plug-ins that have been recently updated for CS3 should have an embedded smart filter marker that will automatically make them compatible with Smart Filters in CS3. If that is not the case, then enabling all filters in the way I describe here will help your get around such restrictions. But again, with the same provisos as before. Any filter you apply as a smart filter must be a ‘value based’ filter if it is to fit in successfully with a smart filter workflow.

My thanks to Uwe Steinmuelller for pointing out the ‘enable all filters’ script to me.

cover-versioncs3-low.jpg Adobe Photoshop CS3 for Photographers is published by Focal Press and can be purchased directly from Focal plus all the usual book publishing outlets.

This latest edition is 704 pages and comes with a DVD disk containing a CS3 Help Guide plus movie tutorials.

As a special perk for PhotoshopNews readers, Martin has made his Chapter 1: What’s New in Photoshop CS3 available for free download.

The 24 page PDF, outlines all the new features of Photoshop CS3 and Bridge 2, written from a user’s perspective. It offers an honest appraisal of what is on offer in Photoshop CS3.

Click here to download the PDF (4.05 MB)

You can also access a Photoshop News story on the latest Camera Raw 4.1 update and download a printable PDF supplement the book: Camera Raw 4.1 Update (2.5 MB)

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John Nack posts PDF About the 10.0.1 Printing Fixes http://photoshopnews.com/2007/11/16/john-nack-posts-pdf-about-the-1001-printing-fixes/ http://photoshopnews.com/2007/11/16/john-nack-posts-pdf-about-the-1001-printing-fixes/#comments Fri, 16 Nov 2007 08:50:17 +0000 PSN Editorial Staff http://photoshopnews.com/2007/11/16/john-nack-posts-pdf-about-the-1001-printing-fixes/ Short on the heels (in fact, the smoke is still coming off Adobe’s FTP servers) comes a post by John Nack on his Adobe bog that drills down into the printing fixes included in the Photoshop CS3 (10.0.1) update. Read the post by John. Click here to download the PDF (04.9KB download) outlining the changes.

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Photoshop CS3 Entry Bug Still Effects CS3 10.0.1 and Leopard 10.5.1 http://photoshopnews.com/2007/11/16/photoshop-cs3-entry-bug-still-effects-cs3-1001-and-leopard-1051/ http://photoshopnews.com/2007/11/16/photoshop-cs3-entry-bug-still-effects-cs3-1001-and-leopard-1051/#comments Fri, 16 Nov 2007 08:40:48 +0000 PSN Editorial Staff http://photoshopnews.com/2007/11/16/photoshop-cs3-entry-bug-still-effects-cs3-1001-and-leopard-1051/ Adobe has announced that the Photoshop CS3 bug running on Apple’s Leopard where entered values in numerical fields won’t stick still exists for the new Photoshop CS3 (10.0.1) update and the Leopard 10.5.1 update.

From a post on the Mac Photoshop User to User Forum:

Adobe and Apple are working closely to provide a fix to a known issue running Adobe Photoshop CS3 and Photoshop CS3 Extended on Mac OS X Leopard (v10.5.1). Currently, when you enter values in numerical fields to set sizes for the brush, crop, marquee, lasso, type, and other Photoshop CS3 tools, those values revert to previously entered values when you try to apply them.

While we have identified workarounds for some of the affected tools, this issue prevents people from working as precisely and intuitively as they expect. Providing a fix to customers is a top priority. Please note the following:

  • The fix will be provided through an update to Mac OS X Leopard. Consequently, it is not part of the Photoshop CS3 (10.0.1) update.
  • Apple is collaborating closely with us to get this fix incorporated into a Mac OS X Leopard update. No public schedule is available at this time, but both companies understand the urgency of this fix.
  • As soon as the appropriate update to Mac OS X Leopard is available, we will immediately alert our Photoshop users.

Affected Photoshop CS3 tools: Art History tool, Blur tool, Brush tool, Burn tool, Color Replacement tool, Clone tools (all), Crop tool, Dodge tool, Eraser tools (all), Gradient tool, Healing tools (all), History tool, Lasso tools (all), Line tool, Magic Wand tool, Marquee tools (all), Paint Bucket tool, Pencil tool, Polygon tool, Quick Selection tool, Red Eye tool, Rounded Rectangle tool, Sharpen tool, Smudge tool, Sponge tool, Slice tool, Type tool

Workaround for tools with sliders: Instead of typing in a number, use the sliders to change the value.

Workaround for tools with pop-up menus: Enter a value for the size but don’t press Return/Enter to apply the value. Instead, choose it from the top of the Size pop-up menu to commit it.

Workaround for tools which do not have sliders or pop-up menus: For certain tools, such as the Line tool, you may want to set up presets that you can load to set common sizes. Alternatively, you can restart Photoshop CS3 to clear the problem. You will then be able to enter values again. However, the issue typically re-surfaces quickly.

Read the Forum post.

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Having Problem Printing From Photoshop CS3? http://photoshopnews.com/2007/10/11/having-problem-printing-from-photoshop-cs3/ http://photoshopnews.com/2007/10/11/having-problem-printing-from-photoshop-cs3/#comments Thu, 11 Oct 2007 05:20:50 +0000 PSN Editorial Staff http://photoshopnews.com/2007/10/11/having-problem-printing-from-photoshop-cs3/ If you are, you aren’t alone. There are several “known issues” that Adobe is working on and expects to address with a Photoshop CS3 update in the not too distant future.

For the time being, if you are interested in participating in helping test the solutions, you can apply for the position of “tester” by visiting John’s blog, reading the post and following the directions (note, it’s really important to follow the directions!) See: Fixes for Photoshop printing due soon

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Photoshop CS3 Win crash issue with MSFT IntelliPoint 6.1 software http://photoshopnews.com/2007/05/10/photoshop-cs3-win-crash-issue-with-msft-intellipoint-61-software/ http://photoshopnews.com/2007/05/10/photoshop-cs3-win-crash-issue-with-msft-intellipoint-61-software/#comments Thu, 10 May 2007 21:35:31 +0000 PSN Editorial Staff http://photoshopnews.com/2007/05/10/photoshop-cs3-win-crash-issue-with-msft-intellipoint-61-software/ Adobe Photoshop QE has been able to reproduce a crash in the Windows version of Photoshop CS3 when the Microsoft IntelliPoint version 6.1 is also installed. Rolling the IntelliPoint drive back to version 5.5 seem to resolve the issue. Adobe Photoshop Q&E is continuing to work on the problem with MSFT.

Additional info available on this Photoshop Windows User to User forum thread.

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Critical flaw found in Photoshop plug-in http://photoshopnews.com/2007/05/01/critical-flaw-found-in-photoshop-plug-in/ http://photoshopnews.com/2007/05/01/critical-flaw-found-in-photoshop-plug-in/#comments Tue, 01 May 2007 16:06:52 +0000 PSN Editorial Staff http://photoshopnews.com/2007/05/01/critical-flaw-found-in-photoshop-plug-in/ Source: CNET
Written by Dawn Kawamoto

Security researchers have found a “highly critical” flaw in the portable-network graphics plug-in for the latest version of Adobe Systems’ Photoshop Creative Suite, as well as for other versions of the software that run on Windows.

The portable-network graphics, or PNG, plug-in vulnerabilities were discovered in Adobe Photoshop Creative Suite 3 (CS3), Photoshop CS2, and Adobe Photoshop Elements (Editor) version 5.0 for Windows, according to a report released Monday by Secunia, which cited a researcher named “Marsu” with the discovery. Marsu tested a public exploit against versions of the software running Windows XP SP2.

Read entire article

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Troubleshoot system errors or freezes in Photoshop CS3 on Windows Vista http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-photoshop-cs3-on-windows-vista/ http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-photoshop-cs3-on-windows-vista/#comments Sun, 29 Apr 2007 19:51:24 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-photoshop-cs3-on-windows-vista/ Source: Adobe Support TechNote 400950
This document can help you to resolve system errors that occur while you use Adobe Photoshop CS3 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error such as one of the following:

“This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
“Photoshop caused a General Protection Fault in module [filename].”
“Photoshop caused an Invalid Page Fault in module [filename].”
“Application Error.”
“Unhandled exception detected. Application will be terminated.”
“Illegal Instruction.”
“Segment load failure in [filename].”
“Photoshop has encountered a problem and needs to close.”
“Fatal System Error.”
A STOP error
Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop, Photoshop may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.

Read entire technote

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Troubleshoot installation problems in Adobe Photoshop CS3 on Windows Vista http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-windows-vista/ http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-windows-vista/#comments Sun, 29 Apr 2007 19:48:18 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-windows-vista/ Source: Adobe Support TechNote 401488
This document can help you to resolve system errors that occur while you install Adobe Photoshop CS3 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error such as the following:

“This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
“MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList.”
“Not enough disk space on target drive while decompressing to [pathname].”
“Setup is unable to initialize the setup program. There may be a scripting error.”
“Setup is unable to load the installation script file.”
“Unable to create a directory under C:\Windows\System. Please check write-access to the directory.”
“X:\ unavailable.” (where “X” is the drive letter for your CD-ROM drive)
“Device not ready.”
“Error reading CD-ROM.”
“Error reading device X:\” (where “X” is the drive letter for your CD-ROM drive.)

Different factors can interfere with installation of Adobe Photoshop CS3, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. System variables can also interfere with installation. Make sure that your computer meets the system requirements for Adobe Photoshop CS3.

Read entire technote

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Troubleshoot system errors or freezes in Adobe Photoshop CS3 on Windows XP http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-adobe-photoshop-cs3-on-windows-xp/ http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-adobe-photoshop-cs3-on-windows-xp/#comments Sun, 29 Apr 2007 19:45:40 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-adobe-photoshop-cs3-on-windows-xp/ Source: Adobe Support TechNote 400919
This document can help you to resolve system errors that occur while you use Adobe Photoshop CS3 on Windows XP. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error such as one of the following:

“This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
“Photoshop caused a General Protection Fault in module [filename].”
“Photoshop caused an Invalid Page Fault in module [filename].”
“Application Error.”
“Unhandled exception detected. Application will be terminated.”
“Illegal Instruction.”
“Segment load failure in [filename].”
“Photoshop has encountered a problem and needs to close.”
“Fatal System Error.”
A STOP error
Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop, Photoshop may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.

Note: The procedures in this document are based on the default interface of Windows XP. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Switch To Classic View on the Control Panel navigation bar on the left side of the window.

Read entire technote

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Troubleshoot system errors or freezes in Photoshop CS3 on Mac OS http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-photoshop-cs3-on-mac-os/ http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-photoshop-cs3-on-mac-os/#comments Sun, 29 Apr 2007 19:43:40 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/29/troubleshoot-system-errors-or-freezes-in-photoshop-cs3-on-mac-os/ Source: Adobe Support TechNote 401517
This document can help you resolve system errors that occur while you use Adobe Photoshop CS3 in Mac OS. System errors can manifest themselves in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • An error such as, “The application ‘Photoshop’ has unexpectedly quit. The system and other applications have not been affected.”

Different factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop, Photoshop may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

To benefit most from this document, perform the tasks in order. Keep track of the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, if you need to call.

Read entire technote

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Troubleshoot installation problems in Adobe Photoshop CS3 on Windows XP http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-windows-xp/ http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-windows-xp/#comments Sun, 29 Apr 2007 19:41:56 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-windows-xp/ Source: Adobe Support TechNote 400992

This document can help you to resolve system errors that occur while you install Adobe Photoshop CS3 on Windows XP. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error such as the following:

“This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
“MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList.”
“Not enough disk space on target drive while decompressing to [pathname].”
“Setup is unable to initialize the setup program. There may be a scripting error.”
“Setup is unable to load the installation script file.”
“Unable to create a directory under C:\Windows\System. Please check write-access to the directory.”
“X:\ unavailable.” (where “X” is the drive letter for your CD-ROM drive)
“Device not ready.”
“Error reading CD-ROM.”
“Error reading device X:\” (where “X” is the drive letter for your CD-ROM drive.)

Different factors can interfere with installation of Adobe Photoshop CS3, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. System variables can also interfere with installation. Make sure that your computer meets the system requirements for Adobe Photoshop CS3.

Following the tasks in this document can help resolve these issues, and can help you identify the source of installation problems.

The troubleshooting section begins with solutions for the most common problems and progresses to solutions for less common problems (hardware conflicts, for example). You should work through the solutions in the order presented to eliminate possible sources of the problem. Keep track of the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, should you need to call.

If none of the suggested solutions resolve the problem, the Advanced troubleshooting section provides tips and references for further troubleshooting.

Note: The procedures in this document are based on the default interface of Windows XP. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Switch To Classic View on the Control Panel navigation bar on the left side of the window.

Read entire technote

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Troubleshoot installation problems in Adobe Photoshop CS3 on Mac OS X http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-mac-os-x/ http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-mac-os-x/#comments Sun, 29 Apr 2007 19:39:57 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/29/troubleshoot-installation-problems-in-adobe-photoshop-cs3-on-mac-os-x/ Source: Adobe Support TechNote 400993

This document can help you resolve system errors that occur while you install Adobe Photoshop CS3 in Mac OS X. System errors can manifest themselves in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • An error message such as, “The application ‘Photoshop CS3′ has unexpectedly quit. The system and other applications have not been affected.”

Different factors can interfere with installation of Adobe Photoshop CS3, including conflicts among device drivers, software and hardware, and corrupt elements in specific files. System variables can also interfere with installation. Make sure that your computer meets the system requirements for Adobe Photoshop CS3.

Following the tasks in this document can help resolve these issues, and can help you identify the source of installation problems.

The troubleshooting section begins with solutions for the most common problems and progresses to solutions for less common problems (hardware conflicts, for example). You should work through the solutions in the order presented to eliminate possible sources of the problem. Keep track of the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, should you need to call.

If none of the suggested solutions resolve the problem, the Advanced troubleshooting section provides tips and references for further troubleshooting.

Note: When you install Photoshop CS3, and the dialog displays “configuring installation,” the installation may take several minutes to finish configuring.

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Exploit code posted for critical Photoshop CS2 & CS3 flaw http://photoshopnews.com/2007/04/25/exploit-code-posted-for-critical-photoshop-cs2-cs3-flaw/ http://photoshopnews.com/2007/04/25/exploit-code-posted-for-critical-photoshop-cs2-cs3-flaw/#comments Wed, 25 Apr 2007 19:16:11 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/25/exploit-code-posted-for-critical-photoshop-cs2-cs3-flaw/ Source: ZDNet
Written by Ryan Naraine

Photoshoppers, be careful.

Publicly available exploit code for a serious security flaw in Adobe Photoshop could allow attackers to take complete control of your Windows machine, according to an advisory from FrSIRT.

The flaw, rated critical, is caused by buffer overflow errors when handling a malformed “BMP”, “DIB” or “RLE” file.

“This could be exploited by attackers to take complete control of an affected system by tricking a user into opening a specially crafted file using a vulnerable application,” FrSIRT said.

Affected products include Adobe Photoshop CS2 and Adobe Photoshop CS3.

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Adobe CS3Clean Script for Windows posted http://photoshopnews.com/2007/04/19/adobe-cs3clean-script-for-windows-posted/ http://photoshopnews.com/2007/04/19/adobe-cs3clean-script-for-windows-posted/#comments Thu, 19 Apr 2007 17:29:00 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/19/adobe-cs3clean-script-for-windows-posted/ The Adobe CS3Clean Script will help resolve installation problems experienced by beta and pre-release users of Adobe Creative Suite software. The script will clean up the beta and pre-release installations and allow installation of the shipping versions of Creative Suite 3.

WARNING: Before running the CS3Clean Script, it is critical that you back up your hard drive including all data, content, software programs, etc. Failure to do so, and failure to follow the instructions below, could result in a loss of the contents of your hard drive.

  1. Back-up all data prior to using the CS3Clean Script. This includes fonts, Version Cue repositories, plugins and any other important files.
  2. Uninstall your beta or pre-release Creative Suite 3 prior to using the CS3Clean Script.
  3. On Windows XP, uninstall via Add/Remove Programs in the Control Panel.
  4. On Windows Vista, in the Programs section of the Control Panel, select Uninstall a Program.
  5. On Macintosh, the uninstaller is in Applications/Utilities/Adobe Installers.
  6. Download the appropriate file from below.
  7. Unpack the download. The download includes the script as well as additional system-specific instructions.
  8. Open and follow the instructions for assistance installing the script.
  9. Once the script has successfully completed, continue with your installation of the shipping version of Creative Suite 3.

Download
It is important you read and carefully follow the instructions included with the download.

English/Japanese
Download the Adobe CS3Clean Script for Windows (ZIP, 930 KB)
Download the Adobe CS3Clean Script for Macintosh (DMG, 226 KB)

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Adobe Posts CS3Clean Script for Mac http://photoshopnews.com/2007/04/17/adobe-posts-cs3clean-script-for-mac/ http://photoshopnews.com/2007/04/17/adobe-posts-cs3clean-script-for-mac/#comments Tue, 17 Apr 2007 16:20:19 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/17/adobe-posts-cs3clean-script-for-mac/ Source: Adobe Support

The Adobe CS3Clean Script will help resolve installation problems experienced by beta and pre-release users of Adobe Creative Suite software. The script will clean up the beta and pre-release installations and allow installation of the shipping versions of Creative Suite 3.

WARNING: Before running the CS3Clean Script, it is critical that you back up your hard drive including all data, content, software programs, etc. Failure to do so, and failure to follow the instructions below, could result in a loss of the contents of your hard drive.

  1. Back-up all data prior to using the CS3Clean Script. This includes fonts, Version Cue repositories, plugins and any other important files.
  2. Uninstall your beta or pre-release Creative Suite 3 prior to using the CS3Clean Script.
  3. On Macintosh, the uninstaller is in Applications/Utilities/Adobe Installers.
  4. Download the appropriate file from below.
  5. Unpack the download. The download includes the script as well as additional system-specific instructions.
  6. Open and follow the instructions for assistance installing the script.
  7. Once the script has successfully completed, continue with your installation of the shipping version of Creative Suite 3.

Download

It is important you read and carefully follow the instructions included with the download.

English/Japanese
Download the Adobe CS3Clean Script for Macintosh (DMG, 222 KB)

The Windows script should be available shortly…

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Adobe TechNote: Manually remove Photoshop CS3 public beta (Windows Vista) http://photoshopnews.com/2007/04/16/adobe-technote-manually-remove-photoshop-cs3-public-beta-windows-vista/ http://photoshopnews.com/2007/04/16/adobe-technote-manually-remove-photoshop-cs3-public-beta-windows-vista/#comments Mon, 16 Apr 2007 21:58:25 +0000 PSN Editorial Staff http://photoshopnews.com/2007/04/16/adobe-technote-manually-remove-photoshop-cs3-public-beta-windows-vista/ Source: Adobe Support Document TechNote: kb401501

This document covers removing Photoshop CS3 public beta on Windows Vista. For instructions explaining how to remove Photoshop CS3 public beta manually on Windows XP, see document kb401492, “Manually remove Photoshop CS3 public beta (Windows XP).”

Overview

Adobe recommends that you use the Adobe Photoshop CS3 public beta uninstaller in the Add Or Remove Programs utility in Windows to remove Photoshop CS3 public beta from your computer. Occasionally, however, damaged files or a partial installation may prevent the Photoshop CS3 public beta uninstaller from working correctly or may cause the uninstaller to leave files or empty application folders on the system after the removal is performed. You may also notice Photoshop CS3 public beta missing from the Add Or Remove Programs list or find that the installer only displays the Repair and Remove options when you try to install Photoshop CS3 public beta.

Manually removing Photoshop CS3 public beta ensures that all files and folders are removed. Please note that these instructions are for removing Photoshop CS3 public beta. If you have other/previous versions of Adobe applications installed, then be sure to remove only the files below that relate to Photoshop CS3 public beta. These steps also remove any extra content (for example, Goodies or Functional Content) that you may have installed with Photoshop CS3 public beta. If you reinstall Photoshop CS3 public beta, you will need to reinstall its extra content as well.

Note: Your system may not contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, then you should proceed to the next file or folder on the list.

Before you begin

Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn’t show hidden files, hidden folders, or file name extensions that it recognizes.

To show hidden files, hidden folders, and all file name extensions in Windows Explorer:

  1. In Windows Explorer, choose Organize > Folder And Search Options.
  2. Click the View tab in the Folder Options dialog box.
  3. In Advanced Settings, select Show Hidden Files And Folders.
  4. Deselect Hide Extensions For Known File Types.
  5. Click OK.

Deactivate

Before you remove an application, you must deactivate the application.

To deactivate Photoshop CS3, Choose Help > Deactivate, and follow the on-screen
instructions.

Remove Photoshop CS3 public beta using the uninstaller

The uninstaller is designed to remove everything installed by Photoshop CS3 public beta. When you start Photoshop CS3 public beta for the first time, or when you modify the preferences, new folders and files may be created. To ensure the complete removal of all additional folders and files, proceed to “Remove remaining folders and files for Photoshop CS3 public beta” below, after you use the uninstaller.

To use the uninstaller:

  1. Choose Start > Control Panel.
  2. Double click Programs And Features.
  3. Select Adobe Photoshop CS3 and click Remove. Follow the on-screen instructions to remove Photoshop CS3 public beta.

Remove remaining folders and files for Photoshop CS3 public beta

Back up any personal files you want to save from the following directories, and then remove the listed folders and files:

  • ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Photoshop CS3
  • Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings
  • Users\[User Name]\AppData\Local\Adobe\ [any files and folders with CS3 in the name]
  • ProgramData\FLEXnet [any files that begin with "adobe"] This may affect your other installed Adobe applications.
  • Program Files\Adobe\Adobe Bridge CS3
  • Program Files\Adobe\Adobe Device Central CS3
  • Program Files\Adobe\Adobe Photoshop CS3
  • Program Files\Adobe\Adobe Stock Photos CS3
  • Program Files\Common Files\Adobe\Adobe Anchor Service
  • Program Files\Common Files\Adobe\Adobe Asset Services CS3
  • Program Files\Common Files\Adobe\Adobe PCD
  • Program Files\Common Files\Adobe\Adobe Version Cue CS3
  • Program Files\Common Files\Adobe\Bridge CS3 Extensions
  • Program Files\Common Files\Adobe\caps
  • Program Files\Common Files\Adobe\Installers\8d0dc9390f2c596455e1446b5918a40
  • Program Files\Common Files\Adobe\Launch\photoshop\10.0
  • Program Files\Common Files\Adobe\Startup Scripts CS3
  • Program Files\Common Files\Macrovision Shared\FLEXnet Publisher

Remove remaining registry entries for Photoshop CS3 public beta

Remove the application registry keys from the registry, if they are available.

Note: You must be logged into the computer as an Administrator to modify your registry.

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn’t support editing the registry, which contains critical system and application information. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support. You may not have all of these files.

Important: Make a backup copy of the registry before you edit it.

  1. Choose Start, type regedit in the Search text box, and press Enter.
  2. Navigate to one of the registry keys listed below and select it in the left panel; it will appear in the registry editor as a folder.
  3. Choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
  4. Repeat steps 1-3 as needed for any remaining registry entries.

Remove the following registry entries:

  • HKEY_CLASSES_ROOT\Installer\Features\04AB644DF5F1BE447A49A01CF408C997
  • HKEY_CLASSES_ROOT\Installer\Features\38E97B37B094D0640B6DC2B737893052
  • HKEY_CLASSES_ROOT\Installer\Features\3CA4644AE58D9464788407161960D36F
  • HKEY_CLASSES_ROOT\Installer\Features\4A9A7FBC4D0C0AB498199C7B9DA02589
  • HKEY_CLASSES_ROOT\Installer\Features\53E8CF8D793D61C478EA41A12625124E
  • HKEY_CLASSES_ROOT\Installer\Features\5546FC0F8DDE6C149AA62283476E06CC
  • HKEY_CLASSES_ROOT\Installer\Features\5AB7963F8D8C5294CAAC4F687CB6DA33
  • HKEY_CLASSES_ROOT\Installer\Features\68DDD261780C95E47B8AC0D1F888A4A9
  • HKEY_CLASSES_ROOT\Installer\Features\85EFC63F0C7457D499B50E715236AF38
  • HKEY_CLASSES_ROOT\Installer\Features\9B353DEA7D6EF6040B70C2555C62E53B
  • HKEY_CLASSES_ROOT\Installer\Features\A01125EC3777F444E9D5A4544E97D26B
  • HKEY_CLASSES_ROOT\Installer\Features\B3CCF5624184B2B4986D12D7BFA88D68
  • HKEY_CLASSES_ROOT\Installer\Features\C7F1F23FD2239B646BA9C5E3CD887BC4
  • HKEY_CLASSES_ROOT\Installer\Features\CC95ABAFB743B8742B7A73FB8058ACBC
  • HKEY_CLASSES_ROOT\Installer\Features\D0182037FCA793342BB77510C6AADDDC
  • HKEY_CLASSES_ROOT\Installer\Features\F55C81FBF19771C4BA573E79EE101CB4
  • HKEY_CLASSES_ROOT\Installer\Products\04AB644DF5F1BE447A49A01CF408C997
  • HKEY_CLASSES_ROOT\Installer\Products\38E97B37B094D0640B6DC2B737893052
  • HKEY_CLASSES_ROOT\Installer\Products\3CA4644AE58D9464788407161960D36F
  • HKEY_CLASSES_ROOT\Installer\Products\4A9A7FBC4D0C0AB498199C7B9DA02589
  • HKEY_CLASSES_ROOT\Installer\Products\C7F1F23FD2239B646BA9C5E3CD887BC4
  • HKEY_CLASSES_ROOT\Installer\Products\CC95ABAFB743B8742B7A73FB8058ACBC
  • HKEY_CURRENT_USER\Software\Adobe\Photoshop\10.0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Bridge\CS3\Installer
  • HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Photoshop\10.0
  • HKEY_LOCAL_MACHINE\Installer\Features\04AB644DF5F1BE447A49A01CF408C997
  • HKEY_LOCAL_MACHINE\Installer\Features\38E97B37B094D0640B6DC2B737893052
  • HKEY_LOCAL_MACHINE\Installer\Features\3CA4644AE58D9464788407161960D36F
  • HKEY_LOCAL_MACHINE\Installer\Features\4A9A7FBC4D0C0AB498199C7B9DA02589
  • HKEY_LOCAL_MACHINE\Installer\Features\53E8CF8D793D61C478EA41A12625124E
  • HKEY_LOCAL_MACHINE\Installer\Features\5546FC0F8DDE6C149AA62283476E06CC
  • HKEY_LOCAL_MACHINE\Installer\Features\5AB7963F8D8C5294CAAC4F687CB6DA33
  • HKEY_LOCAL_MACHINE\Installer\Features\68DDD261780C95E47B8AC0D1F888A4A9
  • HKEY_LOCAL_MACHINE\Installer\Features\85EFC63F0C7457D499B50E715236AF38
  • HKEY_LOCAL_MACHINE\Installer\Features\9B353DEA7D6EF6040B70C2555C62E53B
  • HKEY_LOCAL_MACHINE\Installer\Features\A01125EC3777F444E9D5A4544E97D26B
  • HKEY_LOCAL_MACHINE\Installer\Features\B3CCF5624184B2B4986D12D7BFA88D68
  • HKEY_LOCAL_MACHINE\Installer\Features\C7F1F23FD2239B646BA9C5E3CD887BC4
  • HKEY_LOCAL_MACHINE\Installer\Features\CC95ABAFB743B8742B7A73FB8058ACBC
  • HKEY_LOCAL_MACHINE\Installer\Features\D0182037FCA793342BB77510C6AADDDC
  • HKEY_LOCAL_MACHINE\Installer\Features\F55C81FBF19771C4BA573E79EE101CB4
  • HKEY_LOCAL_MACHINE\Installer\Products\04AB644DF5F1BE447A49A01CF408C997
  • HKEY_LOCAL_MACHINE\Installer\Products\38E97B37B094D0640B6DC2B737893052
  • HKEY_LOCAL_MACHINE\Installer\Products\3CA4644AE58D9464788407161960D36F
  • HKEY_LOCAL_MACHINE\Installer\Products\4A9A7FBC4D0C0AB498199C7B9DA02589
  • HKEY_LOCAL_MACHINE\Installer\Products\C7F1F23FD2239B646BA9C5E3CD887BC4
  • HKEY_LOCAL_MACHINE\Installer\Products\CC95ABAFB743B8742B7A73FB8058ACBC
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C7F1F23FD2239B646BA9C5E3CD887BC4\
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\9B353DEA7D6EF6040B70C2555C62E53B\
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\CC95ABAFB743B8742B7A73FB8058ACBC\
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
  • Adobe_8d0dc9390f2c596455e1446b5918a40
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AED353B9-E6D7-406F-B007-2C55C5265EB3}
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CBF7A9A4-C0D4-4BA0-8991-C9B7D90A5298}
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F32F1F7C-322D-46B9-B69A-5C3EDC88B74C}
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FABA59CC-347B-478B-B2A7-37BF0885CACB}

Complete the removal

Empty your Recycle Bin and restart your computer.

To re-hide hidden files, hidden folders, and all file name extensions in Windows Explorer:

  1. In Windows Explorer, choose Organize > Folder And Search Options.
  2. Click the View tab in the Folder Options dialog box.
  3. In Advanced Settings, select Do Not Show Hidden Files And Folders.
  4. Select Hide Extensions For Known File Types.
  5. Click OK.

Additional Information

TechNote kb401492:”Manually remove Photoshop CS3 public beta (WindowsXP)”
TechNote kb401502; “Manually remove Photoshop CS3 public beta (Mac OS X)”

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