PhotoshopNews.com
Apr 29, 2007

Troubleshoot system errors or freezes in Adobe Photoshop CS3 on Windows XP

Source: Adobe Support TechNote 400919
This document can help you to resolve system errors that occur while you use Adobe Photoshop CS3 on Windows XP. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error such as one of the following:

“This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
“Photoshop caused a General Protection Fault in module [filename].”
“Photoshop caused an Invalid Page Fault in module [filename].”
“Application Error.”
“Unhandled exception detected. Application will be terminated.”
“Illegal Instruction.”
“Segment load failure in [filename].”
“Photoshop has encountered a problem and needs to close.”
“Fatal System Error.”
A STOP error
Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop, Photoshop may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.

To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.

Note: The procedures in this document are based on the default interface of Windows XP. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Switch To Classic View on the Control Panel navigation bar on the left side of the window.

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