PhotoshopNews.com
Apr 29, 2007

Troubleshoot installation problems in Adobe Photoshop CS3 on Mac OS X

Source: Adobe Support TechNote 400993

This document can help you resolve system errors that occur while you install Adobe Photoshop CS3 in Mac OS X. System errors can manifest themselves in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • An error message such as, “The application ‘Photoshop CS3′ has unexpectedly quit. The system and other applications have not been affected.”

Different factors can interfere with installation of Adobe Photoshop CS3, including conflicts among device drivers, software and hardware, and corrupt elements in specific files. System variables can also interfere with installation. Make sure that your computer meets the system requirements for Adobe Photoshop CS3.

Following the tasks in this document can help resolve these issues, and can help you identify the source of installation problems.

The troubleshooting section begins with solutions for the most common problems and progresses to solutions for less common problems (hardware conflicts, for example). You should work through the solutions in the order presented to eliminate possible sources of the problem. Keep track of the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, should you need to call.

If none of the suggested solutions resolve the problem, the Advanced troubleshooting section provides tips and references for further troubleshooting.

Note: When you install Photoshop CS3, and the dialog displays “configuring installation,” the installation may take several minutes to finish configuring.

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