Sep 30, 2005

Applications do not display properly on OEM computers (Creative Suite 2 on Windows)

Source: Photoshop Support Knowledgebase

Issue: When you run Adobe Creative Suite 2 applications on your OEM computer (including Dell, IBM and Compaq), palettes and windows overlap, appear in the wrong position, or are distorted and garbled.


Do one of the following solutions:

Solution 1: Roll back your driver.

Use the Roll Back Driver option in the Device Manager to return to the previous version of your video driver.

1. Right-click the My Computer icon on your desktop.

2. Choose Properties.

3. Select the Hardware tab.

4. Click the Device Manager button.

5. Click the plus sign (+) to the left of Display Adapters.

6. Double-click the display adapter listed.

7. Choose the Driver tab.

8. Click the Roll Back Driver button and follow the on-screen instructions to roll back the driver.

Solution 2: Reinstall the OEM driver.

To download the OEM driver and to check for updated versions of the driver, visit the OEM vendor’s website. For example, if your computer is a DELL you will need to visit for video drivers for your computer model.

After you download the driver to your hard disk, do the following:

Verify that your device driver is compatible with the version of Windows you are running:

1. Choose Start > Settings > Control Panel, and then double-click System.

2. Click the Hardware tab, and then click Device Manager.

3. Click the plus sign (+) to the left of Display Adapters.

4. Right-click your display adapter and choose Properties.

5. Click the Driver tab, and then click Update Driver.

6. Choose Install from a list or from a specific location (advanced).

7. Select Include This Location In The Search.

8. Browse to the location of the file you downloaded.

After you reinstall the OEM driver, Windows Update will attempt to reinstall the Microsoft nVidia driver. To prevent this, you must turn off automatic updates or set them to “Notify me but don’t automatically download or install them.”

To change your settings for Automatic Updates in Windows XP and 2000:

1. Choose Start > Settings > Control Panel, and double-click Automatic Updates.

2. Select “Notify me but don’t automatically download or install them” or “Turn off Automatic Updates.”

3. Click OK.

Note: If you select “Notify me…” and deselect the nVidia driver in Windows Update, and then click Continue, you will see a dialog box asking if the Microsoft nVidia driver should be ignored in the future. Click Yes.

Solution 3: Turn down hardware acceleration.

1. Right-click on the desktop.

2. Choose Properties.

3. Select the Settings tab.

4. Click the Advanced button.

5. Select the Troubleshoot tab.

6. Reduce the Hardware Acceleration setting. (For troubleshooting purposes, set it to None. This setting can be adjusted up after troubleshooting is complete.)

Background information

Windows XP and 2000 may automatically update and replace the OEM video driver with a non-OEM version from the Microsoft website even though the video card in an OEM system requires an OEM driver.

Read original Tech Document

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