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Aug 22, 2005

Error: “…user name, organization, or serial number is missing or invalid…”

Source: Photoshop Support Knowledgebase

Issue:When you start any of the applications installed with Adobe Creative Suite 2.0 they return the error, “Your [Adobe application] user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit. ”

Solutions

Do one or more of the following solutions:

Solution 1: Run the installer, select the product to install, enter t he user information, and then close the installer.

1. Run the Adobe Creative Suite 2 Installer from the CD, choose the Custom Install option and select an available application to install. Applications already installed will be dimmed . Proceed through the installation screens.

Note: If no application is available to install because the entire Adobe Creative Suite is already installed, then proceed to Solution 2.

2. Type in your Username, Organization, and Serial Number when you are asked to Personalize Your Software, and click Next.

3. The installation begins. Go to the Installer menu, and choose Quit Installer and close the installer window.

4. Restart the application, for example, InDesign CS2.

Solution 2: Remove and reinstall Adobe Creative Suite 2.

1. Insert the Adobe Creative Suite installation disc 1 and double-click the How to Uninstall.pdf for instructions how to remove Adobe Creative Suite.

2. Remove Adobe Creative Suite.

3. Reinstall Adobe Creative Suite.

Solution 3: Do not launch multiple Adobe Creative Suite 2 applications immediately one after the other.

When you start more than one Adobe Creative Suite 2 application, allow each application to finish loading before you start the next. Similarly, if you have an Adobe Creative Suite 2 application set to start automatically on startup, allow that application to load completely before you manually start another Adobe Creative Suite 2 application.

Solution 4: Repair disk permissions by running Disk Utility, create and log in to a new user account with administrator access privileges, and reinstall Creative Suite 2.

Occasionally, your disk permissions or a user account can become corrupted. Run Disk Utility to repair permissions, then remove Adobe Creative Suite by following the instructions in the How to Uninstall.pdf on the Installation disc 1. Create a new account, log in to the new account, and then reinstall Creative Suite.

To repair your permissions using the Disk Utility:

Your disk permissions may be damaged. They should be repaired before attempting to reinstall.

1. Choose Go > Applications, open the Utilities folder, and then double-click Disk Utility.

2. Select the First Aid tab.

3. Select the volume on which you want to install Creative Suite, and then click Repair Disk Permissions.

To create a new account with administrator access privileges:

To create a new user account in Mac OS X v10.3.x:

1. From the Apple menu, choose System Preferences.

2. Click Accounts.

3. Click the plus sign toward the bottom of the window on the left.

4. Type a user name and a password that you’ll remember, such as test .

5. Click the Security tab, and then select Allow User To Administer This Computer. This makes the test user an administrator.

6. Close the Accounts window.

7. Choose Log Out from the Apple menu.

8. When the log in screen displays, choose the test user.

To create a new user account in Mac OS X v10.2.8:

1. From the Apple menu, choose System Preferences.

2. From the View menu, choose Users, and then click New User.

3. Type the user name (for example, test ).

4. Click the Password tab, and then enter a password that you’ll remember, such as test .

5. Select Allow User To Administer This Computer. This makes the test user an administrator.

5. Click OK and close the Accounts window.

6. Choose Log Out from the Apple menu.

7. When the log in screen displays, choose the test user.

To log in as a user with administrator access privileges:

1. From the Apple menu, choose Log Out.

2. Click Log Out when the system returns the message “Are you sure you want to quit all applications and log out now?”

3. When the log in screen appears, select a user with access privileges, type the appropriate password, and then press Return.

Solution 6: Start the Adobe Creative Suite applications from the application icon, and recreate the alias if necessary.

If your alias is damaged, then it can cause various errors to occur when starting a Creative Suite application.

1. Double-click on the CS2 application file, for example InDesign CS2, in the Applications/Adobe InDesign CS2 folder.

2. If the Creative Suite application opens, drag all your CS2 application aliases into the Trash, and empty the Trash.

Important: Make sure you drag only aliases into the Trash. You do not create an alias when you drag your application icon onto the Desktop. If you dragged your application icon onto the Desktop, then drag it back into the Adobe [Application] CS2 folder before you delete your aliases. If you delete the application icon instead of, or in addition to, your application aliases, then you will need to reinstall the application.

3. Select the CS2 application file, for example, InDesign CS2, and choose File > Make Alias.

4. Drag the alias to the Desktop.

5. Start InDesign.

6. If InDesign opens, and you’d like the alias to be in the Dock, drag it to the Dock. Start InDesign to test the alias.

Note: If you drag the alias to the Dock from the Adobe InDesign CS2 folder, after you delete a damaged alias from the Dock, then the new alias might not replace the old alias correctly. Drag the alias to the Desktop and then to the Dock to correctly remove the old alias data from the Dock.

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