PhotoshopNews.com
Aug 4, 2005

Error: “…topic…applies to a CS2 product you have not installed” or missing content (Help Center)

Source: Photoshop Support Knowledgebase

Issue: Adobe Help Center is missing content or returns the error, “The topic you want to view applies to a CS2 product you have not installed.”

Solutions

Do one or more of the following solutions:

Solution 1: Delete the Adobe Help Center database and cache files.

1. Delete the contents of the Cache folder (not the folder itself), in the following location:

– Windows: Program Files/Adobe/Adobe Help Center/AdobeHelpData

– Mac OS: Library/Application Support/AdobeHelpData

2. Delete the adobeassistance folder, in the following location:

– Windows: Program Files/Adobe/Adobe Help Center/AdobeHelpData/Database

– Mac OS: Library/Application Support/AdobeHelpData/Database

Solution 2: Copy the appropriate help package to the Help Center’s package folder. (Windows only)

Copy the help package for the application that is missing Help content to the package folder for the Help Center.

1. Navigate to the root folder of the application.

2. Copy the help package (ZIP) for the application:

– Acrobat_7.0_en-us.zip

– GoLive_8.0_en-us.zip

– Illustrator_12.0_en-us.zip

– InDesign_4.0_en-us.zip

– Photoshop_9.0_en-us.zip

Note: The CreativeSuite_2.0_en-us.zip file contains help content for Adobe Version Cue, color management, Adobe Bridge, Adobe Stock Photo, keyboard shortcuts, and other topics.

3. Paste the help package to the Packages folder in Program Files\Adobe\Adobe Help Center\AdobeHelpData.

4. Restart Adobe Help Center.

Solution 3: Reinstall the application.

Remove and then reinstall the application that is missing Help content.

Background information

If the Adobe Help Center database or cache files become corrupt, Help content may not be available for specific Adobe applications.

The Help Center Packages folder must contain the zipped help package for an installed application or that application won’t appear in the Help For pop-up menu.

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