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Jul 3, 2005

Program error – Photoshop CS2 on Mac OS X v10.4

Program error: “Could not complete your request…” or “Could not create a new document…” (Photoshop CS2 on Mac OS X v10.4)

Source: Photoshop Support Knowledgebase

Issue: Adobe Photoshop CS2 returns one of the following error messages;

“Could not complete your request because of a program error” when you try to open a file.

“Could not create a new document because of a program error” when you try to create a new file.

Details

You installed Mac OS X v10.4 (Tiger).

Solutions

Do one or more of the following solutions:

Solution 1: Install the Mac OS 10.4.1 update.

Contact Apple for more information, or visit the Apple website at www.apple.com/downloads/macosx/apple/macosxupdate1041.html .

Solution 2: Re-create your preferences files.

1. Hold Command+Option+Shift when you start Photoshop.

2. Click Yes to the message, “Delete the Adobe Photoshop Settings file?”

Solution 3: Disconnect your internet connection.

To disconnect your internet connection, do one of the following:

– If you are connected to the internet via a telephone modem, then disconnect from the modem.

– If you are connected to the Internet via cable modem or DSL, then disconnect the ethernet cable from your computer.

Solution 4: Use a disk repair utility.

Restart your Mac in Single User mode and run fsck -fy . For more information about the fsck command, please see http://docs.info.apple.com/article.html?artnum=106214 .

Solution 5: Ensure all your drivers are compatible with Mac OS X v10.4.

Determine if your printer and video card (and any other peripherals you might have) are compatible with Mac OS X v10.4, and visit the manufacturers’ websites to update the drivers.

Background information

Program errors occur when software conflicts arise due to an updated operating system. You can resolve these errors when you also update the driver software that causes the conflict or when you update the operating system. Program errors can also occur because of a damaged Photoshop preference file, or if there is a problem with a phone or internet connection. The Apple Disk Utility fixes file system errors that can also cause program errors.

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