PhotoshopNews.com
May 20, 2005

Installation appears to stop with “less than a minute remaining” (Adobe Creative Suite 2 applications)

Source: Photoshop Support Knowledgebase

Issue
The installations for Adobe Creative Suite as well as the individual Adobe Creative Suite applications (such as Adobe Photoshop CS2, Adobe InDesign CS2) progress through installation and then appear to stop with “less than a minute remaining” listed in the installation dialog box.

Solutions

Do one or more of the following:

Solution 1: Remove any prerelease copies of Adobe Creative Suite 2 applications before you install the release version.

To remove prerelease copies of applications and install the release version:

1. Remove the prerelease Creative Suite 2 application.

– On Mac OS: See the How To Uninstall.pdf file on the product CD. In particular, be sure to remove files or folders related to the Adobe Help Center.

– On Windows: Choose Start > Control Panel and double-click Add Or Remove Programs (Windows XP), or choose Start > Settings > Control Panel and double-click Add/Remove Programs (Windows 2000).

2. After you remove previous installations of Adobe Creative Suite 2 applications, install the release version of the application.

Solution 2: Leave the installer running until it is finished.

During the installation process, the Adobe Help Center must decompress and install help files. This can take a long time on slower machines. The message that there is less than a minute remaining may be inaccurate. The following list includes examples of typical install times for Adobe Creative Suite 2 Premium based on processor speed:

– 486MHz processor: 1 hour 59 minutes

– 800MHz processor: 90 minutes

– 1.28 GHz processor: 11 minutes

Solution 3: Disable any nonessential applications running in the background before you install Adobe Creative Suite 2 applications.

Applications running in the background can interfere with or slow the Adobe Creative Suite 2 installer. To disable nonessential background applications, do the following:

On Mac OS X:

To disable nonessential applications in the Macintosh OS, hold Shift while you restart the computer. When you hold Shift, you disable any applications that are in the Login Items folder for the user account.

On Windows XP:

1. Choose Start > Run.

2. Type msconfig in the Open box, and then press Enter.

3. Click the Startup tab, click Disable All, and then click OK.

4. In the System Configuration dialog box, click Restart.

5. Depending on settings in the System Configuration Utility, a System Configuration Utility Dialog Box may appear after the restart, asking you if you want to continue in Selective Startup Mode. If this occurs, click OK once to close the message dialog box. Click OK again to exit the System Configuration Utility. Click Exit Without Restart.

Note: To restart Windows with all startup options enabled, do steps 1-4, but click Enable All in step 3.

On Windows 2000:

Applications can be set to start automatically when Windows 2000 starts, either by inclusion in a Startup folder or by reference in a registry key.

To remove applications from the Startup folders:

1. Quit all open applications.

2. In Windows Explorer, move all icons and shortcuts from following folders to another folder:

– Documents and Settings\All Users\Start Menu\Programs\Startup

– Documents and Settings\[ user profile ]\Start Menu\Programs\Startup

3. Restart Windows.

To remove the registry key that causes applications to start automatically when the operating system starts:

Disclaimer: The Windows registry contains information that is critical to your computer and applications. Adobe doesn’t provide support for problems that arise from improperly modifying the registry and recommends that you have experience editing system files before doing so. Make sure to back up the registry before modifying it. For more information on the Windows Registry Editor, refer to the documentation for Windows or contact Microsoft Technical Support.

1. Choose Start > Run. Type regedit in the Open box, and then press Enter.

2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run in the Registry Editor dialog box and select the Run key, which appears as a folder.

3. Select Registry > Export Registry File.

4. In the Export Registry File dialog box, select Selected Branch under Export Range, name the file (for example, HLMrun.reg), and click Save to save the file to the Desktop.

5. In the Registry Editor dialog box, make sure that the Run key is still selected, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.

6. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run key (folder) in the Registry Editor dialog box, and then choose Registry > Export Registry File.

7. In the Export Registry File dialog box, name the file (for example, HCUrun.reg) and save the file to the Desktop.

8. In the Registry Editor dialog box, make sure that the Run key is still selected, and choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.

9. Choose Registry > Exit to close the Registry Editor

10. Restart the computer.

Background information

During the installation process, the Adobe Help Center needs to decompress and install the help files. This takes a long time on slower machines. Pre-release versions of Adobe Creative Suite 2 products or applications running in the background can also slow the installation process.

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